Refund policy
Returns
ALL SALES ARE FINAL. We only replace items if they are defective or damaged. If you would like to inquire about replacing a defective or damaged item, please send us an email at info@thespicybalkan with your name and contact details with "Re: Damaged Order# [INSERT ORDER NUMBER]" in the subject line. Defective or damaged items will be replaced or you will be provided with a store coupon credit for the cost of the damaged goods (less shipping fees).
Shipping
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a store coupon credit, the cost of return shipping will be deducted from the amount.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Reserved rights regarding shipping
The Spicy Balkan reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive return/damaged history
An irregular or excessive return/damage history involving worn, altered, laundered, damaged, or missing items
Similarly, The Spicy Balkan reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
Delivery claims
If your tracking information states that your package was delivered and you have not received it; you must contact us at info@thespicybalkan.com within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
The Spicy Balkan does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.